Force for Good Events Terms & Conditions
These terms and conditions apply to all Bookings (as defined below) that are made with Force for Good Events Pte Ltd, a company incorporated in Singapore, with company number (UEN: 202005145K), whose registered office is at 128 Prinsep Street, Singapore (in this document and on the registration platform at https://forceforgood.io/laureus-challenge-2022-booking-form/ referred to as “Force for Good Events”, the “Organiser”, “we” or “us”) by the person making the booking (“you”).
These Booking Conditions apply together with the Waiver of Liability, included in this document.
In these Booking Conditions references to ‘you’ and ’your’ include the first named person on the Booking and all persons on whose behalf a Booking is made or any other person to whom a Booking is added or transferred.
When you make a Booking for a challenge with us you accept and agree to be bound by these Booking Conditions. No variation by you of these Booking Conditions will be valid unless agreed by us in writing.
The Booking and these Booking Conditions form the entire agreement between you and us. No employee of Force for Good Events Pte Ltd, other than a Director, has the authority to vary or omit any of these terms or promise any discount or refund.
By accepting these Booking Conditions, you acknowledge and agree that:
- You have read these Booking Conditions and agree to be bound by them;
- You understand that Force for Good Events Pte Ltd will be responsible to you for delivering the challenge and you are booking and entering into a contract with a Singaporean company and your contract with us is formed in Singapore pursuant to Singapore law, notwithstanding the place or time of offer or acceptance;
- You are over 18 years of age;
- You agree to pay the deposit and, when due, the balance of the challenge fee;
MAKING A BOOKING
A booking and binding contract is made with us when with respect to a challenge a) you complete the booking information portal online at https://forceforgood.io/laureus-challenge-2022-booking-form/ and in doing so you agree to be bound by these Booking Conditions b) you pay the applicable deposit to Force for Good Events Pte Ltd and c) we issue you with a booking confirmation and receipt (a “Booking”).
At the time of making a Booking, you will be asked to pay a deposit and to provide us with personal and medical information. If you fail to complete the booking process by paying the deposit and providing with such additional information within two weeks of registering, we have the right to terminate your booking and the charges detailed in the ‘Cancellations by You’ clause of these Booking Conditions will apply.
In circumstances where we reasonably decide that you cannot participate in the challenge for any reason, other than where Force Majeure (as defined below) applies, your deposit (and balance of the challenge fee, if applicable) will be refunded to you less any administration fees incurred by us.
We may in our sole discretion accept a transfer of your Booking to an alternative participant if we deem such transfer acceptable. A request for a transfer of a Booking must be made no later than 13 weeks prior to departure of the particular challenge. Any request to transfer your Booking must be made in writing to Force for Good Events Pte Ltd specifying the transferees name and full contact details (including a valid email address). Any transfer of a Booking must be for the identical challenge and on the same departure date as the original Booking. We will notify you in writing within 5 days of receipt of your request to transfer your Booking if we accept your transfer request.
In order to process your Booking and to ensure that your challenge runs smoothly and meets your requirements, we will need to provide certain information that you provide to us to third parties (including but not limited to name and passport details, details of any disabilities, special needs, religion and/or dietary requirements). For example, we must pass the information on to the relevant suppliers of your travel arrangements such as airlines, ground handlers, hotels, transport companies, and the charity you are supporting with your fundraising. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. If we cannot pass this information to the relevant third parties, we cannot perform your Booking.
Additionally, in countries around the world in which we deliver challenges, legal controls on data protection may be different to those in your country of origin. However all our ground handlers and third party suppliers have been instructed to follow strict data protection guidelines provided by Force for Good Events Pte Ltd.
We will not pass any information that you provide to us to any person not responsible for part of your challenge arrangements. In making a Booking, you expressly acknowledge and irrevocably consent to:
(a) us transferring and disclosing personal information provided by you to third party service providers located both inside and outside of Singapore to the extent required in order for us to deliver the challenge; and
(b) such third party service providers storing and processing such personal information provided by you on servers outside of Singapore.
Participants must be a minimum of 18 years old on the challenge departure date and be in suitable physical condition to undertake the challenge as set out in the itinerary. Participants should be fully aware of the possible risks inherent in adventure travel, please refer to the Health & Safety clause in these Booking Conditions.
Challenge Costs – You must pay the deposit when completing a Booking. The deposit payment is non-refundable in the event of cancellation of your Booking, unless we cancel the challenge for any reason other than Force Majeure (as defined below).
You must pay the balance of the challenge fee at least twelve weeks before departure of your selected challenge. If you book your challenge within twelve weeks of departure, the full challenge fee is payable at the time of booking. If we have not received full payment from you within twelve weeks prior to the challenge start date, we may cancel your Booking by notifying you in writing. We reserve the right to treat any Bookings as being cancelled by you if payment is not received by the due date, and in such case our standard cancellation charges will apply.
Minimum Numbers & Pricing Supplements – Our challenge fees are based on us obtaining a minimum number of people for each challenge. If the group for any challenge is smaller or becomes smaller than this minimum number determined by us in our sole discretion prior to departure for whatever reason, we reserve the right to cancel the challenge.
In such event, we will provide a full refund of the challenge fee (or part thereof) paid by you at the date of cancellation (excluding administration fees). We may offer the option to continue the challenge with less than minimum numbers, however an additional payment may be required by us due to the small group size (‘small group fee’). Where a small group fee becomes applicable we will aim to communicate this to you no later than 6 weeks before departure and will provide details for payment. Any such payments must be made by the due date specified in our invoice.
Accuracy – We endeavour to ensure that all of the information and prices we provide are accurate. However, the information and prices presented may have changed by the time you come to book your selected challenge. Although we make every effort to ensure accuracy, regrettably errors do occasionally occur and we reserve the right to correct prices and other details in such circumstances at any time and in our sole discretion.
MEDIA AND INTELLECTUAL PROPERTY
You agree that any photography (stills or video), recordings made or taken prior to, during, or after the challenge, which may include you in it, may be used in publicity material, and that we will retain all intellectual property rights, title and interest in such photography or media made by us including but not limited to any royalties, proceeds, or other benefits derived from such material.
HEALTH AND SAFETY
You are required to be adequately fit to cover the distances and undertake the program set out in your challenge itinerary. If you are not sufficiently fit, healthy, properly equipped or able to complete a challenge without affecting its safety, comfort or progress, the challenge leader at any stage has the right to remove you from the challenge.
Force for Good Events has a policy to not pay any ransom or make any payments in order to secure the release of hostages.
All challenge participants must wear safety clothing or equipment as may be required in the country concerned or under the rules and regulations of any local service provider of any activity undertaken.
Force for Good Events reserves the right to request further medical information or source professional medical opinions where necessary, as determined, at its discretion for your safety or the safety of the wider group.
Force for Good Events reserves the right to deny you permission to travel or participate in any challenge at any time, and at your own risk and expense, where Force for Good Events determines your physical or mental condition renders you unfit for travel or you represent a danger to yourself others.
Medical Treatment and Support- In cases of emergency we have your authority to arrange any necessary medical or surgical treatments and to sign any required form of consent on your behalf. In order to provide medical support on our challenges, we often engage qualified doctors to join a challenge.
We ensure that every doctor has professional indemnity insurance in place. You hereby acknowledge and fully understand that the doctors provided by Force for Good Events during the challenge to supply medical support to participants are qualified and operate under United Kingdom law and jurisdiction.
You agree that the doctors’ insurance policies provides that any claims brought in respect of negligent treatment must be brought under UK law and jurisdiction. You agree and acknowledge that you will not bring a claim of any kind whatsoever against any doctor provided by us in any jurisdiction other than UK.
You must comply with the laws and regulations of the countries visited and comply with all reasonable instructions of the challenge leader relating to the safety and organisation of the challenge. If in our opinion, any airline pilot, accommodation manager or other person in authority feels that you are behaving in such a manner as to cause danger, distress or annoyance to others or cause damage to property, we may in our sole discretion withdraw you from the challenge. If we decide to withdraw you from a challenge, we have no liability to you and will not be responsible for paying any refunds, paying any compensation or meeting any costs or expenses you incur as a result. Furthermore, you agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party, or any costs that we incur, as a result of your conduct.
PASSPORT AND VISA REQUIREMENTS
It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary. Your specific passport and visa requirements and other immigration requirements for you and your party are your responsibility and you should confirm these with the relevant Embassies and /or Consulates before you travel. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your own specific circumstances. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to indemnify Force for Good Events in relation to any costs which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities. Most countries now require passports to be valid for at least 6 months after your return date and have two blank pages. If your passport is in its final year, you should check with the Embassy of the country you are visiting. You should contact the Embassy, High Commission or Consulate of your destination, for up to date advice on passport and visa requirements.
CHANGES TO ITINERARIES
In providing a challenge we must allow for alternatives and a substantial degree of on-tour flexibility should we face uncertainties that were not contemplated ahead of challenge being undertaken. The outline itineraries given for each challenge must therefore be taken as an indication of what each group should accomplish and not as a contractual obligation on our part. It is a fundamental condition of joining any challenge that you accept this flexibility, and acknowledge that delays and alterations to any challenge are possible.
The itineraries and other details are published in good faith as statements of intention only and reasonable changes to the itinerary, vehicle and equipment use, may be made where deemed necessary or advisable. Sometimes this is due to improvements made as a result of client feedback. Other times, it will be necessary through transport changes, changing weather
patterns, wildlife movements, and other factors out of our control. While Force for Good Events will make all proper and reasonable efforts to maintain the advertised itinerary we do not guarantee that we can keep to the intended Itinerary. Any amendments to the itinerary will be classified as minor changes and we therefore reserve the right to amend the itinerary of the challenge as and when it may become necessary to do so. If there is a minor modification before you depart, we will try to notify you but we are not obliged to pay any compensation.
Examples of “significant changes” include (when made before departure); a change of challenge location, dates or main activity or a change in departure city.
Should a significant change become necessary we will inform you as soon as reasonably possible. You may decide whether or not to accept the change. If we have to make a significant change or cancel a challenge, we will notify you in writing as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:-
- accepting the changed arrangements; or
- us paying to you a refund of all monies paid (other than travel insurance and any administration fees).
You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the alternative booking arrangements.
If you cannot complete the challenge for reasons such as ill-health or any other reason, Force for Good Events will not provide a refund. Any additional accommodation and/or transfer fees, flights and accommodation costs and any medical costs incurred will be your responsibility. You must ensure that you have adequate insurance in place to cover these eventualities You must take a valid credit card with you on the challenge to cover any such unexpected costs With a credit limit sufficient to meet costs such as
helicopter evacuations.. Force for Good Events is under no obligation to pay for any additional costs, but in the event that we do provide financial assistance, you hereby guarantee that you will personally (if not recoverable through your insurance policy) reimburse us for all such costs incurred upon your return from the challenge.
Cancellations by You – Any request to cancel a Booking must be confirmed to us in writing. Cancellation requests are effective only from the day that they are received by us.
Cancellations by you will incur the following charges:
- Cancellations made 57 days or more before departure (you will lose the deposit).
- 43-56 days before departure (you will lose 40% of total challenge cost).
- 42-29 days before departure (you will lose 60% of total challenge cost).
- 28-15 days before departure (you will lose 80% of total challenge cost).
- 14 or fewer days before departure (you will lose the total challenge cost).
Cancellations By Us (Other than Force Majeure) – Force for Good Events reserve the right, in any circumstance, to cancel the challenge. However in no case will we cancel your challenge less than six weeks before the scheduled departure date unless it is for reasons outside of our control (i.e. where Force Majeure applies). If we have to cancel your challenge before the date of departure (other than where Force Majeure applies) we will offer you either (i) an alternative challenge of comparable type, though if the alternative offered is at additional cost, the difference in registration fee and balance will be payable by you, or (ii) a full refund of your registration fee, in either case being the only recompense which will be due to you. The operation of the challenge is dependent on a minimum number of persons booking the trip. Should less than the minimum number of people book any particular challenge, we reserve the right to cancel that challenge but (other than in exceptional circumstances) will not do so later than six weeks prior to the challenge departure date. In these circumstances, the registration fee balance (if applicable) will be returned to you in full along with any proportion of insurance premium (if applicable) returned to us at the discretion of our insurance company.
Cancellation by Force Majeure – Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to, war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) control (any such event being “Force Majeure”). In addition, advice from the Singapore Foreign Affairs and Trade department, to avoid or leave a particular country may constitute Force Majeure.
We are neither a carrier nor a provider of flight accommodation. Each journey (whether undertaken or not) by land, sea or air is governed by the conditions of the carrier. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of applicable conditions are available from the supplier.
We have no control and accept no liability whatsoever for cancellations and delays, which are subject to operational decisions by airlines and/or traffic control authorities. You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your challenge. If flight delays mean that any additional transfers are required to enable you to join the group these costs must be met immediately by you and if covered by your travel insurance policy, claimed at a later date.
If you are joining the challenge locally (i.e. the country the challenge takes place in) our responsibility does not commence until the appointed time at the designated meeting point.
If you fail to arrive by the appointed time, we shall not be responsible for any additional expenses incurred by you in order to meet up with the group. No credit or refunds will be given if you fail to take up any component of your challenge, or if you lose, mislay or destroy any travel documents.
Please contact us immediately if any of the information you receive from us appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret that we cannot accept responsibility if you do not tell us about any mistake in any document within ten days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs in doing so. The only exception to this requirement to meet any costs is where the mistake was made by us.
The availability or provision of accommodation is subject to the ‘house rules’ of the accommodation or site. Your challenge may be taking place in a country where travel and accommodation standards are less developed than you are used to in your country of residence. Standards of accommodation will vary from extremely basic to adequate and in some locations, you may have to do without essential services. The challenge is based on using twin or multi-person accommodation (where applicable), and if you join a challenge alone, you will be partnered with other members of the same sex to share accommodation.
It is a condition of booking that you have a comprehensive travel insurance policy in place for the duration of the challenge. Your insurance policy must cover you from the day you depart until the day you return to your country of residence, it must cover for the activities and location you are travelling to for your challenge and include sufficient cover in the form of personal accident, medical expenses, rescue services, emergency repatriation and personal liability and curtailment and loss of luggage and personal effects. You must provide us with a copy of your travel insurance policy. If you extend the duration of your travel to complete the challenge, you must ensure that your travel insurance is extended to cover you for the full duration of the extended travel period.
THIRD PARTY SUPPLIERS
Many of the services which make up your challenge are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
ACCEPTANCE OF RISK, INDEMNITY AND LIABILITY
You acknowledge and agree that adventure challenges are not without risk. You are taking part in the challenge entirely at your own risk and you agree to take on this responsibility by acknowledging and accepting our ‘Waiver of Liability’ prior to taking part in your challenge. The Waiver of Liability (as referred to above) forms part of the Booking process.
You agree to indemnify Force for Good Events, its affiliates and their directors, employees, agents, sub-contractors and suppliers against any third party claims for personal injury or loss or damage to property (including consequential loss) in any way relating to your actions and/or participation in any challenge.
To the extent permitted by law, you agree to release, waive any claim against, discharge and hold blameless Force for Good Events, it’s affiliates and it’s and their directors, employees, agents, sub-contractors, suppliers and any other person connected to Force