User Terms and Conditions

Welcome to Force for Good. We provide a platform to build communities for good for organisations and charities.

Organisations who create a Force for Good Community (“Community Owner”) do so to invite in people (“Users”) to connect with each other and to exchange information and content, participate in challenges and events, join clubs and raise funds for charity. Community owners can tailor their Force for Good community by adding their own branding, choosing which features they enable, the users they invite, and the activities they organise within their Force for Good Community.

These are our ‘Services‘ and these Terms of Use (or ‘Terms‘) govern your use of the Services through our web and mobile applications (the ‘Platforms‘), except where we expressly state that other, separate terms apply. Whenever you use, view or access our Services, or make donations through our Platforms, you agree to be bound by these Terms. Please note we are a private limited company incorporated in the Republic of Singapore.

Within these Terms, we address ‘you’ as a ‘User’ of the Platforms and our Services, ‘Community Owner’ means any organisation that sets up a community on Force for Good and ‘Charities’ means any beneficiary you support through use of our Services. 

Please read these Terms carefully and if you do not wish to be bound by these Terms you should not use or access the Services; by using or accessing our Services you are declaring that you have read, understood and agree to accept and be bound by and comply with these Terms.

Who can use Force for Good’s Platforms

• To use our Services and be part of a Force for Good community we ask that when joining, you confirm you meet our ‘eligibility criteria’, and by using your Services you confirm that:
• You are at least 16 years old, and if you are above the age of 16 but below the age of 18 you must have the consent, permission and/or supervision of a parent or guardian to use our Services and make donations.
• You will refer to and comply at all times with the Guidance for Donors, Fundraisers & Charities (our ‘Guidance’) available on our website.
• You will use and access the Services only in a responsible and legal manner and will comply with any policies we publish regarding use of the Services.
• You will comply with any of our requests which are made to confirm your identity and compliance with these Terms.
• You will not make donations through our Services from or out of the following countries; Afghanistan, Haiti, Libya, Saint Kitts and Nevis, Syria, Bangladesh, Saint Lucia, Timor-Leste, Kosovo, Saint Vincent and the Grenadines, Central African REpublic, Pakistan, Turkey, South Sudan, Uzbekistan, Palestine, Lebanon, Ghana, Iran, Myanmar, Iraq, Korea, Cuba, Kosovo and/or Sudan. 

Please note that if we consider you’ve provided inaccurate answers or information during the account opening process, or that you’ve not complied with our ‘eligibility criteria’ or any requests we’ve made of you, we may terminate or suspend your account, or your use of the Services immediately without notice.

You are responsible for maintaining the confidentiality of the password associated with your account to ensure no one but you logs into your account and uses the platform. You accept responsibility for all activities that occur under your account through either the desktop web browser or the mobile app.

Force for Good will use appropriate technical, organisational and security measures to provide protection against unauthorized access to your account. Force for Good cannot, however, guarantee absolute security of your account, your User Content or the personal information you provide.  To the extent permitted by law, Force for Good does not accept any liability in respect of third-party “hackers” illegally accessing your account or the Force for Good platform and any content or information sitting within it unless such liability arose from our failure to comply with applicable Data Protection legislation. You agree to immediately notify Force for Good of any unauthorized use of your account or password, or any other breach of security immediately in the instance it occurs.

We cannot guarantee the continuous, uninterrupted or error-free operability of Force for Good, there may be times when certain features, content and/or parts of Force for Good become temporarily or permanently unavailable (scheduled or unscheduled) or are modified, suspended or withdrawn by us, in our sole discretion, without notice.

Challenges & Events

In order to take part in a Challenge on Force for Good, you may need to integrate a Fitness App (such as Strava, Apple Health, Google Fit, Fitbit, Garmin). It is your responsibility to ensure your equipment (computer, laptop, notebook, tablet or other mobile device and any health tracking device) enable integration between Force for Good and your chosen Fitness App.

All Challenges and Events hosted on a Force for Good community are uploaded by the Community Owner and Force for Good does not accept any liability in respect of the events advertised to users on the Force for Good platform. 

Fundraising & Social

As part of the Force for Good Services we enable you to set up a profile, interact with other users and raise funds for Charities through our Platforms, subject to these Terms.  Whenever you do any of these things everything you create or post will be your ‘content’ (defined further in the section on Intellectual Property).

Please be aware that many charities disapprove of, and do not wish to be involved in, certain causes or may have any issue with particular fundraising techniques or messages.  Whenever you fundraise it is your responsibility to check with the applicable Charity first that your approach to fundraising and any content to raise funds does not contravene the Charity’s own policies; using our Platform does not mean the Charity you are supporting endorses your fundraising.

We take no responsibility for your failure to check this or for any contravention of a Charity’s policies by you and we will enable Charities to request that your content is removed from our Platforms on the basis your fundraising is inappropriate, unnecessarily dangerous, or is likely to cause reputational damage or may present an unacceptable risk.  

You also agree to declare, when submitting a fundraising campaign, whether the Charities listed are receiving any form of government assistance, and to indicate this information on the campaign page.

In addition the following types of content, and such others as we may inform you from time to time, are not allowed to be posted, published or distributed on our Platforms:

a. content related to pornographic material, sexual content or adult services of any kind;

b. content associated with or involving terrorist or hate group activities;

c. content related to drug abuse, underage tobacco and alcohol consumption;

d. content related to gambling (including all kinds of gaming which involve or constitute gambling), betting, lotteries or raffles;

e. content including photographs containing anything which could be reasonably regarded as hurtful, graphic, racist, sexist, offensive, obscene, menacing, malicious or any harmful content;

f.  content involving any damage or hurt to human or animals; or

g. content which breaches any laws or regulations or breaches any right of (or duty owed to) a third party.

It is your responsibility to ensure that all content you upload on to the Platforms is true and accurate. You must not upload any information which is intended to or might otherwise lead you (or any Charity or cause you purport to represent) to obtain funds by deceit, or is otherwise fraudulent or misleading. 

We reserve the right to remove or edit any content at our sole discretion that we believe violate these Terms without notice. On a case-by-case basis we may review and remove any content which we deem ‘questionable’ on moral or ethical grounds, or because in our view it could adversely affect our reputation or is not in keeping with the aims or standards of our social impact network. If there is any content on our Platforms which require intervention of government or regulatory bodies, we will work with such bodies to take reasonable actions against those content and those creating it.

You must not:

• Remove or change anything on our Platforms other than your own content.
• Access, tamper with, or use non-public areas of the Platforms, our computer systems, or the technical delivery systems of our providers;
• Attempt to probe, scan, or test the vulnerability of any our system or network or breach any security or authentication measures;
• Avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Platforms or other Services;
• Attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Platforms or other Services;
• Interfere with, or disrupt, the Service or any systems, devices or networks connected to the Service and introduce any computer virus (including any variant or similar malicious code or instructions) to our systems.
• Use, display, mirror, or frame our Platforms or any individual element within the web Platforms or Services, our name, any of our trademarks, logos, or other proprietary information, or the layout and design of any page or form contained on a page, without our express written consent;
• Misrepresent your identity or affiliation with any other person or organisation; or
• Use the Platforms to send unwanted junk email or ‘spam’, or use the Platforms to conduct, display or forward surveys, raffles, lotteries, contests, pyramid schemes, multi-level marketing, send any chain letters or engage in any aggressive marketing or sales practices.

We may also take such reasonable measures from time to time to ensure that there is user accountability when using our Services.

Making a donation

As part of the Force for Good Services we enable you to make donations to Charities through our Platforms, subject to these Terms.  We enable you to make these donations via use of payment processing platform Stripe. You are aware that in some jurisdictions we will collect a national identity number to allow for smooth tax deduction.

Your donations will be subject to Stripe’s own terms and conditions, as applicable and you should ensure you understand these terms.

How your donation is handled

We do not ever receive or process your donations ourselves, or store your credit card or debit card details, and we will never email or phone you to provide payment details.  Stripe is the only payment processor and merchant facility we use.

As we do not ever receive your donations we are unable to return or reassign them to you or any other person or organisation, and we will not be responsible for doing so. You should therefore assume donations are final and non-refundable, subject to any requirements by law, or Stripe or your banking provider’s additional terms and conditions, which you should ensure you read and understand.

If you become aware of fraudulent use of your card, or if it is lost or stolen, you should therefore notify your card provider in accordance with its reporting rules, and if you experience any issues of this nature when using Stripe, or you have made an error in your donation, please notify your banking provider and Stripe as relevant, immediately.

When you make a donation directly through Stripe you enter into a direct relationship with the Charity and any fundraiser whose page you have donated through, and you will be subject to any terms and conditions on the donation agreed with those parties.

Charges and fees

When you make a donation, we may offer you the option to pay the ‘Payment Processing Fee‘.  This is comprised of the cost of charges or fees for transfer of funds that Stripe as payment processor and grantor of a donation would otherwise charge to the Charity to which you are donating. Any such payment is entirely optional and at your discretion and subject to the terms agreed between you, and Stripe as applicable and the Charity in question. Before you make a donation and where your chosen charity does not benefit from Stripe’s discounted rates, we will notify you of the fees due to Stripe.

The rate of such fees will vary depending on the relevant provider and payment type. We therefore do not take responsibility for and cannot change the level of this fee although we seek to provide current information on Stripe charges and fees in our Guidance for Donors, Fundraisers & Charities. Choosing to pay the Payment Processing Fee is entirely at your discretion and subject to the terms agreed between you, Stripe and/or your banking provider and the Charity in question.

The Stripe rates currently applicable are as follows, depending on whether the recipient has registered for non-profit rates or not:

Country	Non-Profit Rates (Stripe)	Standard Rates (Stripe)
SG	2.9% + 50c for domestic Visa/MC transactions3.4% + 50c for international/Amex transactions	3.4% + $0.50 per successful card charge(+2% if currency conversion is required)
UK	1.2% + £0.20 for EU Visa and MasterCard transactions2.9% + £0.20 for Non-EU and American Express transactions(+2% if currency conversion is required)	1.4% + £0.20 for European cards2.9% + £0.20 for non-European cards(+2% if currency conversion is required)
US	2.2% + 30¢ for non-AmEx transactions3.5% for AmEx transactions(+1% for international cards)(+1% if currency conversion is required)	2.9% + 30¢ per successful card charge(+1% for international cards)(+1% if currency conversion is required)
AUS	1.4% + 30c for non-American Express transactions1.75% + 30c for American Express transactions2.9% + 30c for international transactions(+2% if currency conversion is required)	1.75% + A$0.30 for domestic cards2.9% + A$0.30for International cards(+2% if currency conversion is required)
HK	2.9% + 2.35 HKD for domestic Visa/MC transactions3.4% + 2.35 HKD for international/Amex transactions(+2% if currency conversion is required)	3.4% + HK$2.35 per successful card charge(+2% if currency conversion is required)

When making a donation you confirm you will comply with any requirements by law, or under the terms you have agreed with Stripe, and your banking provider by doing so.

Your account

We reserve all our legal rights and remedies in relation to your breach of these Terms, and we reserve the rights, without liability to you, to:

·   immediately and without notice suspend or permanently deny your access to all or part of our Platforms and Services, or cancel any page of yours on the Platforms, at our absolute discretion; and

·   to delete your account without notice in the event of a suspected or actual breach of the Terms.

You may discontinue use of our Platforms and Services at any time and request for your account to be deleted. These Terms will continue to apply to your past use. Where your account is deleted or your access to your account denied we would not expect this to affect the process by which you choose to make a donation by Stripe, except that any potential payment might be delayed where we need to conduct an investigation regarding your use of the Platforms or Services.

You are responsible for maintaining the confidentiality of your account password to prevent others gaining access to your personal information. This includes any taxpayer details you may have saved under your profile in order to claim tax reliefs, benefits or deductions in accordance with applicable laws and regulations. You must not make any such claims in respect of tax using someone else’s taxpayer information, on the basis this is fraudulent, barred by these Terms and/or illegal in your country. If you become aware of any unauthorised use of your account, we recommend that you change your password immediately and email us at support@forceforgood.io.

Your responsibilities and our responsibilities to you

We do not make any representations as to the accuracy, safety or legality of any campaign or content posted on our Platforms; we do not represent you or the Charities, and the use of our Services is at your own risk; and, we take no responsibility for the accuracy of the information provided by Charities or other users on our Platforms, nor the confirmation of their account details, stated identity or authority to fundraise on behalf of any given Charity.

In addition, we expressly exclude any warranty, condition, guarantee, or term as to the reliability, accuracy, completeness, and validity of any content on our Platforms. We provide the Services on an ‘as is’, ‘as available’ basis without warranties of any kind, whether express or implied – we do not warrant or guarantee continuous uninterrupted or secure access to the Services and operation of the Platforms, nor do we accept responsibility or liability to you for:

• any information, data, materials or facilities published by us through our Platforms, communicated to you, or contained on our Platforms (even if verified), nor the accuracy, completeness, fitness for purpose or legality of the same;
• any misuse of your account, page or campaign including by unauthorised persons or third parties; and
• the receipt and/or use of any donations by anyone, facilitated by our Platforms. 

Please note while we are pleased to partner with Stripe, offering you their services to make donations we take no responsibility and provide no warranty for the suitability, safety or security of their services or terms, nor the timing of payments or end receipt of any funds you donate through them.

You take full responsibility for your use of Stripe to make donations, and for conducting your own research into a fundraising campaign or Charity before deciding whether to donate to it or not. We do not represent, warrant, undertake or verify that donations will be used for any particular purpose and shall not be responsible for any misuse or non-use of the funds by Charities and any of their purported fundraisers who appear on our Platforms.

We are not an accounting, taxation, legal or financial advisor, and you should not rely on information given on our Platforms or via our Services to determine any consequences of making a donation to a Charity.  We assume no responsibility for errors or omissions in the materials on our web application(s) or mobile application(s), including factual or other inaccuracies or typographical errors.

You take full responsibility for any loss or damage you may suffer (or any cost you may incur) as a result of your failure to keep your account details up to date or accurate, and when making donations via our Platforms or creating a fundraising page, you agree that any donations you make, and any claims or reliefs you make in respect of tax, are compliant with all applicable laws and regulations.

Links on our Platforms

Our Platforms may contain links to other websites or mobile applications of Charities or other organisations.  However we do not by provision of the Services offer any form of endorsement, representation or warranty: in respect of link content, or such a Charity or organisation; nor in respect of you or your content, products, services or other materials; nor in respect of any third party and its content, products, services or other material.

This applies to any advertising content whether paid or unpaid, as well as links that may be provided or posted by you on the Platforms or any content available and accessible through the Platforms. You use such links, or provide any such links on your own pages, to access third party content, websites or mobile applications, at your own risk.

We make no representations or guarantees regarding the availability or content (including its truthfulness, accuracy, completeness, timeliness or reliability) of such content, websites or applications in respect of which links have been provided on the Platforms, nor with regard to broken links. Your relationship and any transactions with other organisations through their websites or mobile applications or otherwise is your responsibility.

Our analytics service and access to information

As a user, you will be able to access the following information from your account on the Platform:

(a)    your contact information; and

(b)    any information you have provided in respect of donations you have made.

The Platform will record all donations received by you. We will provide you with a tax invoice for all Services Fees payable to us, and a report recording payments received from you.

As part of the Services, we may also occasionally offer you, Charities and other users certain statistical information and analysis in respect of your and other users’ use of the Platforms.  We reserve the right to provide some or all of this information solely on a paid-for basis.

Privacy and data protection

You acknowledge that use of the Platforms and Services is subject to our Privacy Policy.

You represent, warrant and undertake that where you collect and process any personal data relating to any individuals, you will comply with any and all applicable national, regional or local laws or regulations governing protection and privacy, including without limit, the UK or EU General Data Protection Regulation (GDPR) or Singapore Personal Data Protection Act 2012.

Legal basis, limitations and indemnity

These Terms apply between Force for Good Sg Pte Ltd with all our affiliates, successors and assigns, (‘we’ and ‘us’ throughout these terms) and you, and it is agreed that Singapore law supplies the legal framework within which these Terms take effect and shall be construed. This agreement does not otherwise give rights to third parties other than the Indemnitees described in the following paragraph.

You agree to defend, indemnify and hold harmless us and our officers, directors, employees, contractors, advisors and agents, and those of Force for Good’s subsidiaries, (‘Indemnitees‘) from and against any and all claims, causes of action, damages, obligations, losses, liabilities, costs or debt, and expenses (including legal fees and costs) and all amounts paid in settlement arising from or relating to use of the Services, breach of these Terms or violations of any laws. The Indemnitees may assume the exclusive defence and control of any matter for which you have agreed to indemnify the Indemnitees and you agree to assist and cooperate with the Indemnitees in the defence or settlement of any such matters.

Unless excluded by and to the greatest extent permitted by any applicable national laws, we are not liable to you or any other person for damages of any kind, including without limitation any punitive, exemplary, consequential, incidental, indirect or special damages.

Intellectual property

We refer in our ‘Fundraising & Social‘ section above to the ‘content’ you may post, upload, publish or otherwise distribute on or through the Platforms.  In this section we refer to this as your ‘User Content’, and we refer to any other content – which, like your ‘content’ or ‘User Content’ includes all written text, illustrations, photographs, graphics, designs, logos, data, videos or other audio or visual material (in any form) – made available by us on the Platforms as ‘FFG Content’.

We or our licensors own all FFG Content on the Platforms, and it is protected by applicable intellectual property and proprietary rights and laws. No reproduction, modification, publication or use of the FFG Content in our Platforms other than in order to enable you to lawfully use the Services as provided here is permitted without our express prior authorisation, and, where applicable, the permission of the copyright holder.

You represent and warrant that the User Content you post, upload, publish or otherwise distribute on the Platforms does not infringe the patent rights, copyright, trademarks or goodwill, database rights, design rights, publicity/privacy rights or other intellectual property or proprietary rights (or confidentiality) of any third party and that you have paid and will pay in full any payments that may arise in respect of the reproduction, publication or distribution of the User Content. You also represent and warrant that, where applicable, you have obtained an irrevocable waiver of, or agreement from the relevant author not to assert, any moral rights (or similar rights) arising in relation to the reproduction, publication or distribution of any such User Content.

We do not claim ownership of your User Content, but we ask you to grant us a licence to use it so that we can provide you with the Services. By posting, uploading, publishing or otherwise distributing User Content on the Platforms you grant (and represent and warrant that you have all necessary rights to grant) to us a perpetual, sub-licensable, transferable, world-wide, non-exclusive, royalty free, fully paid license to reproduce, publish or distribute, and a right to reproduce, publish or distribute, and a right to modify, adapt, edit or translate, such User Content for the purposes of us delivering the Services.

By providing User Content in any form to our Platforms or using the Services, you agree that we may identify you as the provider of such User Content.

It is your responsibility to ensure that any User Content you upload or create is not copyright-protected. If it is, you must obtain the copyright owner’s written consent or have an appropriate license to use it. We reserve the right to remove any pictures, photographs or other materials from our Platforms, at our sole discretion and without notice if their copyright status or the right to use them is in any doubt.

How we will handle disputes

Subject to any legal rights or remedies you may have under mandatory consumer regulations or laws in the territory or country where you reside or are located that cannot be lawfully limited or excluded by contract (‘Mandatory Rights‘), you agree that any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.

Nothing in these Terms is intended to adversely affect any Mandatory Rights that you may have in the territory or country where you reside or are located. To the extent that there is a conflict or inconsistency between these Terms and any Mandatory Rights, these Terms shall be deemed to be modified to the minimum extent necessary in order to allow those Mandatory Rights to be lawfully exercised. However you will not have any Mandatory Rights or other rights where those rights may arise from countries we have stated in these Terms from which some use of our Services is not permitted or into which we are not lawfully permitted to provide our Services.

Updating these Terms

We may change our Services, policies, Guidance and Terms in future and you are responsible to access and review our latest Terms, Guidance and policies frequently. The latest Terms will govern any future usage by you on our Platforms.

Complaints & Contacts

We operate a Complaints Policy which you can find [here].  Please review this and our procedure for making complaints; in particular please note your ability to contact us even though we are not otherwise responsible for the transfer, receipt, use or return of donations made through the Platforms, but that where your complaint relates to those issues you should first raise this with Stripe, and/or the Charity being supported.

For questions, related to these Terms or otherwise, please get in touch with us at support@forceforgood.io.

If you notice any suspected violation of these Terms, including breach of copyright or questionable content, please report this to us via email at support@forceforgood.io.

PRIVACY POLICY

FORCE FOR GOOD values you and respects your privacy. This Privacy Policy (“Policy”) is designed to assist you in understanding how Force for Good collects, uses, discloses and/or processes the personal data you have provided to us, as well as to assist you in making an informed decision before providing us with any of your personal data.

This Policy supplements but does not supersede nor replace any other consents which you may have previously provided to us. We may from time to time update this Policy to ensure that it is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements.

By using our platform, it is acknowledged that you have read and accept the terms of this Policy.

1. YOUR PERSONAL DATA

1.1 “Personal Data” refers to any data or information (whether true or not) about you from which you can be identified, either (i) from that data; or (ii) from that data and other information to which we have or are likely to have access.

2. COLLECTION OF PERSONAL DATA

2.1 Force for Good may collect your Personal Data in one or more of the following ways when you:

(a) visit our websites or use our mobile applications;

(b) donate through our websites or mobile applications;

(c) attend our events, conferences, forums, workshops or talks (which may include us taking photos and/or video recordings for publicity purposes);

(d) register with us as volunteers;

(e) interact with any of our employees, interns, volunteers, board and committee members e.g. via meetings, emails or telephone calls;

(f) respond to our request for additional Personal Data;

(g) request that we contact you, be included in an email or other mailing list;

(h) respond to our initiatives or programs;

(i) submit your Personal Data to us for any other reasons;

(j) apply to work with Force for Good;

(k) you choose to connect with third party social networking services who (subject to applicable law and their privacy policies) may provide your Personal Data to us.

2.2 When you browse our websites or access our mobile applications, you generally do so anonymously, but please see Section 10 (Use of Cookies) below which provides more information on our cookies policy and the cookies or tracking technologies we may use on our website and mobile applications.

2.3 If you are under the age of 16, you shall consult your parent or guardian before providing us with your Personal Data.

2.4 Force for Good will take such reasonable steps as are practical to ensure that the Personal Data we collect is accurate and complete. Please help Force for Good by ensuring that all Personal Data that you submit is complete and accurate. You may update us when there are any changes to the Personal Data which you have provided to us by emailing us using the contact details below or, if applicable, amending your account information. Where we receive such a request from you, we will correct or complete your Personal Data as soon as reasonably practicable.

2.5 Force for Good will not be responsible for relying on inaccurate or incomplete Personal Data arising from you not updating us of any changes in your Personal Data that you had initially provided us with. Failure to provide complete, accurate, true and correct information may result in our inability to provide you with services and/or to deal with a request you have made.

3. PURPOSES FOR THE COLLECTION, USE & DISCLOSURE OF YOUR PERSONAL DATA

3.1 Force for Good may collect, use and/or disclose your Personal Data for the purposes for which we have (i) specifically obtained your consent or (ii) other purposes as described in this Policy where we have a legitimate interest or another lawful basis for processing such Personal Data as identified in this section 3. The key purposes are listed below but there may be other purposes we make you aware of from time to time:

(a) Marketing and Advocacy

(i) to contact you to inform you about Force for Good’s and/or Force for Good-related organisations’ products and services, or other information which may be of interest to you. We may also invite you to participate in Force for Good events and activities.  So far as applicable data protection law requires, we will only send direct marketing by email or electronic means where we have your consent to do so.

(b) Administration and Servicing

(i) to provide our services to you in accordance with our terms and to carry out your instructions or respond to your queries;

(ii) assess and process your requests to Force for Good;

(iii) administer your third-party interactions through Force for Good (e.g. when you donate to other charities or volunteer with other organisations);

(iv) compiling statistics for Force for Good and/or industry exercises and studies, to design and improve our products and services for you;

(v) compliance monitoring and audit reviews;

(vi) complying with guidelines and policies as set out in our terms or elsewhere on our website or mobile applications;

(vii) providing general information on product enhancements, services and policies which are relevant to your needs;

(viii) investigating any allegation or suspicion of fraud, misconduct, security breach and any suspected or alleged unlawful action or omission;

(ix) archiving, backing-up or destroying your Personal Data;

(x) informing you of changes and updates to our services, policies, terms and conditions and other administrative information;

(xi) managing and administering our website, mobile applications, our systems and operations;

(xii) complying with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities and agencies; and/or 

(xiii) enabling us to investigate and deal with complaints or legal claims and/or allowing us to establish, exercise or defend our legal rights.

3.2 Where Personal Data is submitted by you on behalf of another individual or concerns another individual other than yourself (or, in the case of situations where you, as a representative of your company or organisation are submitting the personal data of individuals as part of the disclosures by the company or organisation to us), you represent and warrant to us that, so far as legally required, any necessary consents (procured in accordance with applicable data protection legislation, including without limitation the Personal Data Protection Act 2012 (No. 26 of 2012) (“PDPA”), the UK and EU General Data Protection Regulation (together “GDPR”) and California Consumer Privacy Act (“CCPA”) for such purposes stated in the relevant sections of this Policy) have been obtained from the relevant individuals and that you have retained proof of these consents, such proof to be provided to us upon our request. Where such consent is not legally required, you represent and warrant that you have a lawful basis for sharing such other person’s Personal Data with us and have done so in compliance with applicable law.

 4. DISCLOSURE OF PERSONAL DATA

Personal Data will be protected and kept confidential but, subject to the provisions of any applicable law, including without limitation the PDPA, GDPR and CCPA may be disclosed for the purposes listed above, where applicable, to Force for Good personnel, our affiliates and other service providers in connection with the purposes described above, including, without limitation:

(a) Our employees, volunteers, interns, board and committee members;

(b) Force for Good-related organisations as may be notified to you from time to time;

(c) Banks, government agencies or their agent banks, credit card companies and other financial institutions for the processing of any monies receivable or payable;

(d) Third party service providers, including those providing the following services courier services, payroll, mailing, information technology, data processing and storage, and insurance;

(e) Any liquidator, receiver, official assignee/trustee, judicial manager or any other person appointed under or pursuant to any applicable law or court order in connection with the bankruptcy, liquidation, winding up, judicial management or any other analogous process in respect of any individual, company or business

(f) Our professional advisers such as auditors and lawyers;

(g) Any judicial, administrative or regulatory body, any government or public or government agency, or any parties thereof having jurisdiction over Force for Good;

(h) Any other party to whom you authorise us to disclose your Personal Data.

5. OVERSEAS TRANSFERS OF PERSONAL DATA

Where your Personal Data is to be transferred out of Singapore, we will comply with the PDPA in doing so. Where Personal Data is to be transferred out of United Kingdom or European Economic Area (EEA), we will comply with relevant provisions of the GDPR governing the transfer of such Personal Data to third countries. This includes, where legally required, obtaining consent from you to transfer your Personal Data to such territory, and before you give consent, providing you with a reasonable written summary on the extent of the protection offered to the Personal Data to be transferred overseas, and/or, where legally required, taking appropriate steps to ascertain that the foreign recipient organisation of the Personal Data is bound by legally enforceable obligations to provide to the transferred Personal Data a standard of protection that meets the standards required under the PDPA or GDPR (as applicable).

6. WITHDRAWAL OF CONSENT

6.1 If you wish to withdraw your consent or object to any use or disclosure of your Personal Data as set out in this Policy or in accordance with your rights under applicable law (for example, your right to object to receiving direct marketing from us), you may contact Force for Good’s Data Protection Manager (DPM). The DPM’s contact information is located in Section 12 (Contact Us).

6.2 Please note that if you withdraw your consent or object to the collection, use, and/or disclosure of your Personal Data, depending on the nature of your request, we may not be able to continue providing our services or performing our contractual obligations to you. Such withdrawal may also result in the termination of any agreements or arrangements you may have with us. Force for Good’s legal rights and remedies are expressly reserved in such event. For example, in some cases, we may have a compelling legitimate interest or legal requirement to continue to hold or process your Personal Data for certain purposes (e.g. for tax reporting or to deal with potential legal claims). 

6.3 Subject to the above, Force for Good will strive to effect your withdrawal of consent or objection within 15 working days of your contacting us in this regard and will notify you if more time is required or if we need more information to implement your request. Please note that the forgoing does not affect the processing of your Personal Data carried out before such request takes effect.

7. YOUR DATA RIGHTS

7.1 Under GDPR and relevant data protection law, you have certain rights in relation to the Personal Data that we hold and process about you. You may request access to or make corrections to your Personal Data records that Force for Good stores or processes. Under the GDPR, you may also request that we restrict certain processing of your Personal Data (for example where you dispute its accuracy). In some cases, where Force For Good is processing your Personal Data to perform its services or our processing is based on your consent, the GDPR gives you the right to request that we transfer a copy of your Personal Data in electronic format to another service provider. 

7.2 Please submit your request to Force for Good’s DPM identifying yourself and indicating the Personal Data that the request concerns. For the DPM’s details, refer to 12 (Contact Us).

7.3 Force for Good will strive to respond to each request for access or correction as soon as reasonably possible or as soon as practicable, and as accurately and completely as necessary. However, please note that we may refuse your request under certain circumstances as laid out under the PDPA or GDPR, where relevant. Where legally permitted, we may also charge you a reasonable administrative fee for the handling and processing of your request to access your Personal Data (if so, we will provide you with a written estimate of the fee we will be charging).

7.4 Our response time to your request will be in accordance with the timescales set out under PDPA, GDPR or other applicable laws to which we are subject. Please note that we may require further information to verify your identity or clarify your request before we can deal with it.

7.6 Where you feel that we have not complied with relevant data protection law when processing your Personal Data, under the GDPR and certain other data protection laws you have a right to complain to a relevant data protection regulatory authority (for example, in the UK this is the Information Commissioner’s Office or ICO – see www.ico.org.uk).

8. PROTECTION, POLICIES AND PROCEDURES

8.1 We will endeavour to protect your Personal Data in our possession and will guard against risks of unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction, through reasonable and appropriate security measures.

8.2 We will endeavour to ensure that our systems are secure and that they meet the industry standards.

8.3 To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the Personal Data we collect.

8.4 Notwithstanding our security measures for protecting your Personal Data, you acknowledge that no data transmission over the internet is completely secure and by providing your Personal Data over the internet, you are transmitting information at your own risk.

9. RETENTION OF YOUR PERSONAL DATA

We will retain your Personal Data for as long as you use our services and it is necessary, required or relevant for business or legal purposes. The legal criteria we adopt for the retention of Personal Data are based on applicable law and guidelines issues by relevant data protection regulatory authorities and the purposes for which such data is used. 

10. USE OF COOKIES

10.1 When you access our website or use our mobile applications, we may collect or analyse anonymised information from which individuals cannot be identified (“Aggregate Information”), such as number of users and their frequency of use, the number of page views (or page impressions) that occur on our websites/applications and common entry and exit points into our websites/applications.

10.2 We use “cookies” where a small data file is sent to the browser on your computer or mobile device to store and track Aggregate Information about you when you enter our website or use our mobile application. The types of cookies we currently use are as follows:

Essential or Necessary Cookies: These cookies enable core functionality such as security, verification of identity and network management of our websites or mobile applications. These cookies cannot be disabled.

Marketing Cookies: These cookies are used to track advertising effectiveness to provide a more relevant service and deliver more relevant marketing information to suit your interests.

Functional Cookies: These cookies collect data to remember choices users make when they visit our website or mobile application to improve and give a more personalised experience. For example, if a user has previously indicated cookie preferences, made a language selection or entered their details, these can be remembered the next time that user returns using the same device.

Analytics Cookies: These cookies help us to understand how visitors interact with our website or mobile applications, discover errors and provide overall analytics of how our services are accessed and used. This helps us improve our websites, mobile applications and services.

10.4 Should you wish to disable the cookies or tracking technologies used on our website or mobile applications, you may do so by changing the settings on your web browser (such as Google Chrome, Microsoft Edge or Apple Safari). However, where you disable certain cookies, you may not be able to access or receive full functionality from certain part(s) of our websites, mobile applications or services.

11. THIRD-PARTY SITES

Our websites and mobile applications may contain links to other websites and applications operated by third parties (e.g. charities and fundraising campaigns) for your convenience and information. You access these websites and applications at your own risk. To the fullest extent permitted under the law, we cannot be responsible for any such third party’s acts, omissions, data policies or their use of cookies (or other tracking technologies) nor the content or security of any such third party websites and applications, even if linked to our websites and applications. We recommend that you check the applicable data protection policy and/or cookie policy of the relevant third party to determine how they will handle your Personal Data and other information they may collect from you.  Any liability we may have for the acts or omissions of those third parties in relation to their compliance with applicable data protection law and processing of your Personal Data or other information (such as information collected through use of cookies or other tracking technologies) is expressly disclaimed and excluded to the fullest extent legally permitted.

12. CONTACT US

Should you have any questions, feedback or complaints relating to the use or disclosure of your Personal Data; wish to exercise your rights as described in this Policy; or, if you wish to know more about our data protection policies and practices, please contact our Data Protection Manager at support@forceforgood.io

13. UPDATES ON PRIVACY POLICY

13.1 As part of our efforts to ensure that we properly manage, protect and process your Personal Data, we will be reviewing our policies, procedures and processes from time to time.

13.2 We reserve the right to amend the terms of this Policy at our absolute discretion. Any amended Policy will be posted here as soon as reasonably practicable and you should check this Policy on our website from time to time if you want to make sure that you have seen the latest version.

Guidance for Donors, Fundraisers & Charities

How does Force for Good work?

Force for Good provides a platform to build communities for good. Through Force for Good, we enable users and communities to raise funds for charity through our online fundraising features, and as such, we are committed to responsible fundraising, adhering to best practice and ensuring you and all users of our platform are treated fairly and can make informed decisions about raising or making donations online. 

We ask you to help us deliver all fundraising through Force for Good in a way which is:

• clear, honest and open
• respectful
• fair and reasonable
• accountable and responsible.

This is why we have created this guidance, for you to follow while using our platform along with our User Terms & Conditions.

Please note that if you are a user of our platform based in the UK you will also be required to expressly confirm before setting up a fundraising page that you have read and understood both this guidance and the following guidance from the UK Fundraising Regulator: https://www.fundraisingregulator.org.uk/more-from-us/resources/online-fundraising-advice-and-guidance-public.

Further aspects of this guidance which are only applicable to our users based in the UK are also noted below.

If you have any questions about this guidance please contact us at support@forceforgood.io.  If you have any concerns about any practices you’ve identified on our platform which breaches this guidance please refer to our Complaints Policy on how to make a report.

We do not endorse, partner with or solicit for any fundraiser or charity, but instead allow fundraisers and charities to connect through the platform to raise donations.  To do so we operate eligibility and due diligence criteria for charities, ensuring that they are ‘for Good’ and proper recipients for funds raised on our platform. 

We then allow these charities to provide their account details and set up the payment of donations, using the services of Stripe. 

Making a donation via Stripe

When a charity registers directly with Force for Good, they have the opportunity to provide their Stripe account details. All donations will subsequently be sent directly to their own Stripe account and will not by-pass through Force for Good. Stripe is a FCA registered payment processor. Please note this is only available where your chosen charity has registered with Force for Good and has Stripe account, and that Stripe will charge fees for payments (set out further below)

When is a donation received?

Where a donation is made via Stripe it will be received directly by your chosen charity into the Stripe account it has registered under the platform. 

Our charges and fees

No user – whether a fundraiser or a charity – is required to pay a fee to Force for Good to make a donation or use the platform. 

The users who make, and charities who receive, donations through the Force for Good platform will however have to bear any charges or fees required of them by either Stripe, or any other banking or card provider used to transfer the donor’s funds. The level of this fee is not Force for Good’s responsibility and will be determined and set by the relevant payment partner or provider. 

Force for Good does offer the ability for donors to pay an optional Payment Processing Fee.  This allows the donor to ‘pay forward’ the cost of access to Stripe or Percent, depending on which of these services you choose, and/or their applicable card or banking provider’s fee, which otherwise be chargeable to the charity they are supporting. 

This means that in respect of a £10 donation made through our platform a charity might receive:

• The donation amount:  £10, exclusive of any local tax reclaims.
• Plus tax reclaims: The amount of tax reclaim that a donor can apply to the donation, to which FFG does not charge a fee. For example, this could mean 25p on every £1 donated under the UK Gift Aid scheme, so coming to a total of £12.50.
• Administration fee: The fees levied on the donation by the online fundraising platform for administrative purposes by Stripe.
• Where Stripe is used the fee would be 1.4% + 20p, so the total Stripe fee would be 34p, unless the donor opted to pay this as a Payment Processing Fee. 
• Net donation: The total amount that goes to the charity or cause after Stripe administration fees, not otherwise paid for with the Payment Processing Fee, and the addition of Gift Aid –  £12.16.

Refunds

Because of our role as a platform which allows direct processing of donations to charities we have no immediate right to require the refund of donations you have made, which we never receive ourselves. Your options for the return of funds will instead be governed by the terms of your banking provider, Stripe, Percent and any recipient charity on the return of funds.  

For that reason we operate on the basis that subject to those specific terms all donations are non-refundable unless required by the law. If you have made an error in your donation please notify your banking provider, and Stripe or Percent as relevant, immediately.  You can, having contacted all charities and providers involved, also make a complaint to us for our review through our complaints procedure. 

As we require all recipients of donations to be registered with us, subject to due diligence and eligibility requirements, we have a number of safeguards to protect donor money against fraud.  If however you suspect any fundraising page not to be genuine, or otherwise suspect fraudulent activity please notify your banking provider immediately in respect of any donations you have made and raise this with us as soon as possible through our complaints procedure.

How to fundraise with Force for Good

The Force for Good platform allows you set up fundraising pages \ that fundraise directly to charities.  You are not able to raise funds for charities that are not registered directly with us as our partners to help you make payments, and so you are not able to crowdfund for yourself, other individuals or good causes not connected to particular charities. You are also not able to claim back expenses from the funds you raise to meet your costs in fundraising.

As your fundraising will be linked to one or more specific charities we ask that you always check to ensure that each charity your support endorses your proposed fundraising activity and can carry out any purpose for which you are raising funds.

We ask all fundraisers using our platform to ask the following questions before they set up a fundraising page with us, and these questions should also inform any publicity about your page that publish outside of the platform.  

Who is responsible for your fundraising?

You are responsible for your fundraising on our platform and ensuring all information you put out is accurate and not misleading, and if you are not a charity for ensuring you have the charity’s endorsement to fundraise. 

We have designed our platform and this guidance to help you fundraise in the best way possible but cannot take responsibility for how you choose to use this platform, and for your fundraising relationship with the public and the charity or charities you support.

You should ensure you understand any local restrictions, laws or regulations on fundraising in the country you are based and where your elected charity is based.  If in doubt we recommend you contact the charity to which you will be raising funds to ask for their guidance.

You will also be responsible for your behaviour in using our platform and conducting fundraising in support of charities through this platform; as such you must continue at all times to comply with the terms and conditions governing your use of our site.

Who are you raising donations for?

The Force for Good platform allows you to select one or more charities to raise funds for in a campaign.  This will be shown automatically on your fundraising page.

You should make sure that any other information you post about your campaign, whether on the platform, elsewhere online or offline, is consistent with the selection you’ve made.

If you are raising money for more than one cause, you will need to be clear which charities you are fundraising for. Individuals supporting your campaign for multiple charities, will be able to select the charity they prefer to donate to.

What will donations be used for?

Our platform allows you to either run an appeal for a specific project/campaign that a charity is running (restricted funds), money for a charity to use wherever the need is greatest (unrestricted funds).

It is vital that you set up your fundraising with clear aims and are as transparent as possible about how the donations you raise will be used by the charity you are supporting, whether on a ‘restricted’ or ‘unrestricted funds’.  In particular it is important to make sure that donors know the details so that they can follow how their funds have been used. This should be communicated up front on your fundraising page before you begin raising funds.

If you are an individual fundraiser we would recommend discussing with your chosen charity at an early stage whether your fundraising should be for ‘restricted’ or ‘unrestricted’ funds, to confirm what the charity can accept and the best wording for you to use.

Will your fundraising be time-limited, or towards a target?

You will be able to set, as part of your fundraising page, a target donation towards your chosen charity and/or a time limit for donors to contribute, to encourage giving.

Please note your donations raised will still be processed even if you do not meet your target; we do not enable fundraisers to set a minimum donation limit.  Because of the way we handle targets, and because these donations cannot be used to fund your own fundraising expenses e.g. entry to an event, we do not provide for donations to be refunded if a target is not met.

Where you do have a target it will be necessary to inform donors in advance of how the excess will be used if you raise more than your target amount.  Finally, if the purpose your are raising funds for your charity to support might not be not be achievable in the future you should make sure that you have a contingency plan which is clear to donors before donations.  

The way any excess funds raised will be used, or what ‘back-up’ purpose will apply if the funds cannot be used as intended, should be agreed with your chosen charity as soon as possible and made clear on your page. If you do not specify any ‘back-up’ purpose in this way your donations will be applied towards your chosen charity’s purposes more generally.

How will donations be paid over?

Force for Good offers the ability to make donations to the charity you are supporting through Stripe.

Please note where by your page a charity will benefit from use of Percent as our payment partner it will automatically alert donors to the way Percent works, by donation first to the Intelligent Foundation, its lack of fees to charities and further terms for how a donation will be applied.

Will you be fundraising offline?

We encourage you to make visitors to your fundraising page aware of any different ways they can donate to your campaign, to ensure they are aware of the best means of donating for them.  

However if you do intend to fundraise for your campaign offline, whether to raise donations received by different means or encourage people to donate through your Force for Good fundraising page, we ask you to ensure:

i. You check that each charity you support endorses your proposed fundraising activities; and,

ii. You continue to follow this guidance in relation to your complementary offline activities.

Notes for UK users

Please note the following aspects of our guidance which will apply specifically to you as a user if you are based in the UK:

Gift Aid

• Your fundraising page will include the option to allow UK users to provide a Gift Aid declaration in respect of their donation which, where validly given, can enable their recipient charity to benefit from a tax reclaim on the donor’s contribution, whether claimed by them directly or by the Intelligent Foundation with Percent as our payment partner and then granted on.
• In order to process GiftAid, you must consent to share certain data for that purpose with the beneficiary charity, or with Percent and the Intelligent Foundation if they will receive the donation as our payment partners.
• Where a user elects to pay the optional Payment Processing Fee this does not form part of the donation made to charity upon which Gift Aid can be reclaimed.

Restrictions on fundraising activities

For any fundraising activities by which you encourage people to donate to a charity via the Force for Good Platform you must not:

• offer any benefit in return for their contribution to your charity; or,
• run any form of raffle, gaming, lottery or prize draw in relation to your fundraising 

Restrictions for under-18s

• By confirming you have read this guidance upon setting up a fundraising page you confirm for these purposes that your parent(s) and/or guardian(s) have done the same.
• In addition please note there are some activities which children and young people cannot carry out in the UK in support of charities. In relation to any fundraising page you set up on Force for Good you will not carry out any street and house-to-house collections, lotteries or raffles, and  events involving alcohol.

COMPLAINTS PROCEDURE

At Force for Good, we are committed to providing a complaints procedure which is clear and easily available, allows everyone who uses our platform to update us on any issues they encounter in using our services, and ensures we take on feedback and – if necessary – take action to put concerns right.

If you are at all dissatisfied with your experience using the Force for Good platform please contact us through this procedure.

How you can make a complaint

We want to make sure everyone using our platform is treated fairly – that includes all donors, fundraisers and charities in their dealings with each other. We use third party payment processor, Stripe, and Percent as a grantor of donations for our charity partners on the platform.

You can send any complaint you may have for our team to review to support@forceforgood.io. We ask, so that we can provide a full response, that you let us know in your email all details of:

• The nature of your complaint

• The details of any incidents to which it relates

• Any fundraising page or post on the platform that has given you concern

• Any suspicion you have of fraud and/or a breach of our terms

To ensure any complaint you have regarding the payment or use of a donation, can be dealt with as quickly as possible please first contact the charity intended to receive the donation and the payment partner used to process the donation.

Acting as a platform and not an intermediary for donations we do not hold, or take responsibility for the transfer, receipt, use or return of funds processed between our users, charities and payment partners.

If after contacting the charity in question, your complaint has not been satisfactorily resolved please do still send your complaint to us at the email above to ensure we are aware of these issues and can consider what contact is required with your chosen charity, Stripe and/or Percent.

We ask that wherever you suspect any fundraising page not to be genuine, or otherwise suspect fraudulent activity you please raise this with us as soon as possible through our complaints email, above.

How we will respond

We commit to investigate any complaint we receive about fundraising on our platform within a reasonable timescale and to advise you:

• of the outcome of the investigation in writing, no more than 28 days after we acknowledge receipt;

• of our proposed remedies to the situation within our powers acting as a platform, including any engagement with third parties relating to the complaint;

• of the opportunity to refer the complaint to any regulator of fundraising in your country if you are dissatisfied with the outcome of our investigation, provided you do so within two months of our response (except where the relevant regulator allows a greater period of time in which to do so).

Our record-keeping

We will ensure we keep a record of all complaints received, which will include details of the complaint, the date it was received, details of any investigation we have undertaken and a copy of all communications regarding the issue.  We will retain your records in accordance with our privacy for at least two years from the date of your complaint make these available for inspection for any local fundraising regulators. We will anonymise and/or put these records beyond use earlier than this where data or privacy law requires.

Note for the UK

Please note that having followed our complaints procedure the regulator to whom you may send a complaint, within two months of our response, will be either (or both) the Fundraising Regulator or the Scottish Fundraising Standards Panel.