FAQs

a. Apple iPhone User – launch the App Store, search ‘Force for Good’ and click ‘GET’, or scan the QR Code on your Marketing Material to download.

b. Android Phone User – launch Google Play, search ‘Force for Good’ and click ‘Install, or scan the QR Code on our Marketing Material to download.

c. Once you’ve downloaded the App, you will search for your community and if your community is private enter your private community passcode.

d. Once you have found your community and registered, a verification OTP will be sent to your email address to complete your registration.

a. Click the link ‘Resend OTP’. If you still don’t receive your OTP, check the junk folder in your mailbox.

a. When you’re logged into the App, go to the ‘Settings’ page

b. Select ‘Change’ password – you will be prompted to enter your current password and create a new one.

c. If you are not logged in, please click ‘Forgot Password’ on the log-in screen.

1. How do I change my Profile details?

a. Click on your ‘Profile Picture’ from the activity feed to get to your ‘Profile.’

b. Next, click on your profile image to change the profile image

c. Select a photo of you that you’d like to change

d. If you wish to change your First Name, Last Name or Office Location, kindly reach out to your Community admin.

a. No, it is not mandatory. However, it is highly recommended that you upload one either during or after the sign up process to allow your community to easily identify you

a. Yes, you can via the ‘Settings’ page.

b. Go to the ‘Settings’ page and click on ‘Switch communities’.

a. Community admins set up a request code for closed communities.

b. Please click on “Request code” to notify community admins to share the code with you.

a. Your community admin could have set up a login restriction.

b. Please contact your community admin.

a. Yes, you can.

a. Force for Good is a platform that has been developed exclusively for your organisation’s community members – if you’re leaving the organisation, go to ‘Settings’ page and ‘Delete account’.

1. Can I ‘follow’ other Community members?

a. No. However, you can see their posts and activities in the Activity Feed and you can go to Community, and click on their profile, to see their recent activity.

2. Where can I see my Community members’ posts?

a. Via the Activity Feed or on their profile. If you’re members of the same Clubs, you will also be able to see their posts within the Clubs too.

3. How do I create a post?

a. Go to the Activity Feed (or an individual Club Activity Feed) – click ‘Post’ to create a new post.

4. How do I upload a photo with my post?

a. Under Create a New Post > Upload a Photo.

b. For iOS Users – your phone will prompt you to give the Force for Good app permissions to access your phone’s photo gallery. Then, you can either “Select Photos” you wish to share with Force for Good or “Allow Access to All Photos”. Once that is done, you will be able to see a grid of photos for your selection. Choose a photo you wish to upload.

c. For Android Users – your phone will prompt you to give the Force for Good app permissions to access your phone’s photo gallery. Select ‘Allow’. Once that is done, you will be able to see a grid of photos for your selection. Choose a photo you wish to upload.

d. If you accidentally click on “Don’t Allow”. You can always go to your phone Settings > Click on the App and Allow Photos.

5. Can I upload multiple photos and videos in one post?

a. You can upload a maximum of 5 photos and or a video that does not exceed 60 seconds per upload.

6. Can I delete my post?

a. Yes. You can delete your post by clicking on the post menu and choosing ‘Delete Post’.

b. You will be prompted to confirm this action as it cannot be undone.

7. How do I edit my post?

a. You can edit your post by clicking on the post menu and choosing Edit Post’.

b. Once done with editing, you can save the updated Post. You will see this post is marked as ‘edited’.

8. How do I like other Community members’ posts?

a. Navigate to the post you wish to like and click on the heart icon in the bottom left corner.

9. How do I comment on another Community member’s post?

a. Navigate to the post you wish to comment on and click on the dialogue icon in the bottom left corner.

10. How do I delete a comment I made on someone else’s post?

a. Navigate to the comment you made and click on the ‘trash bin’ icon beside your comment – To confirm the deletion of a comment click ‘Yes’ on the pop-up. Please note this action cannot be undone.

11. Can Community members interact with my post?

a. Yes. Community members can like your post and comment on it.

12. Will I get notified if someone likes or comments on my post?

a. Yes. You will get a notification in the app.

13. Can I report a post if I think it’s inappropriate or offensive?

a. If you come across a user post that you deem offensive, you can click on the post menu in the top right corner – click on Flag Post.

b. Please select a reason for Flagging and submit the form.

c. The admins will be notified, and necessary action will be taken.

d. Please note that this action cannot be undone.

14. Will I get notified if someone reported my post?

a. No. The admin will contact you if your post has been reported.

15. Selecting media to upload

In order to access all media on your device, you must allow the Force for Good app to ‘Access all media’. If this was not selected on first sign up, users will only be able to access previously selected photos. To change this, go follow the below steps:

a. Open Settings on your phone

b. Navigate to the Force for Good app

c. Open the Force for Good app settings

d. Select ‘Photos’e. Select to allow access to ‘All photos’

1. What are Good Points?

a. Good Points relate to the point scoring and gamification system developed within Force for Good. Through active engagement and upon successful completion of certain activities, you can earn ‘Good Points’, which contribute toward your ranking on the leaderboards.
 

2. How do I earn Good Points?

a. Good Points are earned through successful completion of activities within Force for Good. Simply registering for an activity does not qualify you for Good Points – you need to complete the challenge, attend 75% of the live session etc.

3. How much are Good Points worth?

a. Good Points do not hold real monetary value and cannot be bought, sold or traded.

4. What do I do if I have a discrepancy over the number of Good Points earned?

a. Contact your Community admin.

5. When will I be awarded Good Points – completed a challenge or when the challenge ends?

a. You will be awarded Good Points once you have completed an Individual Challenge.

b. Good Points will be awarded once the challenge has ended for Team Challenges.

c. If you are concerned that you have not received your Good Points, please contact your Community admin.

6. Can I check the history of Good Points earned?

a. Yes, click on the tracker bar on the top of your app screen and view your activity history.

b.Alternatively, click on your profile picture, go to “My Good Points” and view your activity history.

1. What is a leaderboard?

a. Leaderboard – the amount of Good Points earned determines your position in the overall Leaderboard table.

2. What metric is the leaderboard based on?

a. The metric the leaderboard is based on is Good Points.

3. How do I see where I am ranked?

a. Click on Community from the main navigation.

b. You can view the position of your ranking on the Overall Leaderboard.

c. You can also check your ranking on your profile page

5. What do I do if I have a discrepancy over my ranking or someone else’s ranking?

a. Contact your Community admin.

1. What are Push Notifications?

a. A push notification is a message that pops up on a mobile device. Push notifications look like SMS text messages and mobile alerts, but they only reach users who have installed the Force for Good app.

b. iOS users are required to grant permission at the start of Force for Good app to send you push notifications, while Android and Fire OS do not.

2. How can I adjust the Notifications I receive from Force for Good?

a. Click Settings in the top right of Force for Good navigation bar.

b. Click on Notifications.

c. From here, you can toggle On / Off device notifications.

1. How do I change my Profile details?

a. Click on your ‘Profile Picture’ from the activity feed to get to your ‘Profile.’

b. Next, click on your profile image to change the profile image

c. Select a photo of you that you’d like to change

d. If you wish to change your First Name, Last Name or Office Location, kindly reach out to your Community admin.

1. What are Groups?

a. Groups are small communities within the larger community. For example, a group can be created to bring together users working in the same department.

b. Members of a group can post content exclusively for the group, allowing them to share information, ideas, and resources among themselves.

2. What is the difference between public and private groups?

a. Public groups are accessible for all users to join instantly. On the other hand, private groups require approval from the Group Admin before joining.

a. In ‘Explore’, you will find a list of Clubs, Challenges, Events and Volunteering opportunities in which you can participate.

b. If you have trouble finding something that you are interested in, please feel free to make a suggestion by clicking on the “Got an idea for a challenge or event” button and your Community admin will reach out to you via email.

c. Explore additional details and resources by clicking on the custom banner

1. What are Clubs?

a. ‘Clubs’ are a feature of Force for Good that aims to promote networks, communities and connectivity between like-minded Community members. There are 10 Clubs spanning Fitness, Well-being, Art, Sustainability and Animals. You can join one or multiple clubs and engage in thought leadership, expert advice and share content with peers.

2. How do I join a Club?

a. You can join a Club after completing your sign up or

b. You can scroll on the list of Clubs on your Activity Feed or

c. You can go to Explore page and join the Clubs you resonate with

d. Once you are on the Club detail page, click on the ‘Join’ button to be one of the club members

3. How do I leave a Club?

a. You can click on the ‘Joined’ button to leave a Club. A popup message will appear confirming if you’d like to leave the club – confirm by clicking ‘Yes’.

1. How do I participate in a Challenge?

a. Go to a specific Challenge via Clubs or Activity Feed or Explore (click on ‘Challenges’ and then ‘All Challenges’). Then, click the Join button to participate on the challenge page.

2. How do I complete a Challenge?

a. Challenges are classed into two types – Trackable and Non-Trackable. Challenges have a start and end date. Therefore, you have to complete a Challenge before the end date.

b. Trackable Challenge – Trackable Challenges require syncing with a Fitness app for Force for Good to track the user’s progress, or using our inbuilt GPS to track your progress. Trackable Challenges could be something like “Complete a 10km run”. Trackable challenges can be completed via multiple attempts to hit the target.

c. Non-Trackable Challenge – Such challenges do not require syncing with a Fitness app, or the use of our inbuilt GPS. To complete Non-Trackable Challenges, you will need to follow the challenge requirements detailed in the challenge description.

d. To complete a Non-Trackable Challenge, go to the Challenge detail (i.e. My Favourite Yoga Pose) and click on “Submit Challenge”. Then, on the following page, upload a photo and write a short description of the challenge. You have to complete a Non-Trackable Challenge before it expires.

e. You can submit as many entries as you wish but only a stipulated number of entries will be awarded Good Points, as stated in the Challenge details

3. Where can I see all upcoming Challenges?

a. In the Explore page.

4. Where can I see the Challenges I’m participating in?

a. From the Main Menu, click on Explore and then ‘Challenges’, and you can view the list of your Challenges under ‘My Challenges’, you are also able to see these in My Profile.

5. How do I join a Charity Challenge?

a. You can join a Charity Challenge like you would a regular Challenge, by selecting the join button.

b. Charity Challenges can be distinguished in the Explore section, featuring the charity icon, and on the challenge page itself.

c. When you join a charity challenge a fundraising page will be automatically created for you. You can edit the description, image and total fundraising goal by tapping on the edit icon at the top of the screen. NB: The minimum fundraising amount is $20 USD.

d. You can share this fundraising page externally by tapping on the share fundraising page.

e. You may also wish to donate directly.

6. How do I receive Good Points for the Challenge?

a. Good Points are awarded as advertised in the challenge details. This means the number of times you can receive points per Challenge completion. This may be Daily, Weekly, Monthly, or Every time.

b.  Good Points are awarded for each successful Challenge completion. They will not be awarded for unsuccessful / incomplete entries (depending on the challenge terms).

c.  If you feel like you should have been awarded Good Points and haven’t been, please content your Community admin.

7. How do I track my fitness activity for multiple active challenges?

a. Go to ‘settings’

b. Click on “My fitness activity” to track all your fitness activities from all challenges that you have participated in.

1. What is a Live Session?

a. A virtual live event with leading experts and thought-leaders – spanning across all Clubs and speaking to content that features on Force for Good.

2. How do I participate in a Live Session?

a. Go to the Events page from Explore.

b. Scroll through the list of suggested events or click View All to see the full list of Events.

c. You can filter the Events by clubs to narrow your search.

d. You can choose the events you want to participate in from this list and click ‘Join’. Each event has a maximum capacity.

e. You can only Join an event if there’s a slot available.

f.  Once you have joined an event, you can choose to add it to your device calendar, and you will be notified when the event is approaching.

3. How do I complete a Live Session and earn Good Points?

a. You need to attend at least 75% of the entire Live Session to qualify as ‘completed’ and, therefore, earn Good Points.

4. If I register for a Live Session, can I deregister if I can no longer make it?

a. Yes, you can, and please do to free up the slot for another Community member. Go to the Live Session detailed page – Click on the ‘Joined’ button to leave an event. A popup will appear, prompting you to confirm your decision to leave. Once confirmed, your slot will be released.

5. Where can I find recordings of Live Sessions?

a. A few hours after the live session has ended, the recorded session will be available on the event’s detail page.

b. You can click on Watch Recording to view the session.

6. Can I suggest a Live Session topic?

a. Yes. You may send a request by clicking on “Got an idea for a challenge or event’ under the Explore or Help (Suggestion) page.

b. Fill in your suggestion and submit the form.

c. The admin will review and act on the suggestion made.

7. What are In-Person Events?

a. In-person interactions at a physical meeting space were speaking to content that features on Force for Good.

8. How do I participate in In-Person Meetups?
a. Go to the Events page from Explore.

b. Scroll through the list of suggested events or click View All to see the full list of Events

c. You can filter the Events by clubs to narrow your search.

d. You can choose the events you want to participate in from this list and click ‘Join’. Each event has a maximum capacity.

e. You can only Join an event if there’s a slot available.

f.  Once you have joined an event, you can choose to add it to your device calendar, and you will be notified when the event is approaching.

9. How do I complete an In-Person Event to earn Good Points?

a. You need to confirm your attendance when Force for Good asks you to confirm  you have attended. If you did not attend, it is expected that you confirm you did not attend.

10. If I register for an In-Person Event, can I deregister if I can no longer make it?

a. Yes, you can. Go to the Events detailed page – Click on the ‘Joined’ button to leave an event. A popup will appear, prompting you to confirm your decision to leave. Once confirmed, your slot will be released.

11. Will you record In-Person Events?

a. No. In-Person Events will not be recorded for privacy and security reasons.

12. Can I suggest an In-Person Event topic?

a. Yes. You may send a request by clicking on “Got an idea for a challenge or event’ under the Explore or Help (Suggestion) page.

b. Fill in your suggestion and submit the form.

c. The admin will review and act on the suggestion made.

13. Can I post on an event page?

a. You can only post on an event page if you have joined that specific event.

b. Go to that specific event and click ‘Post’. 

14. Can I see who all have registered for an event?

a. Yes, you can view the registrants on the event pages.

a. When you’re logged into the App, go to the ‘Settings’ page

b. Select ‘Change’ password – you will be prompted to enter your current password and create a new one.

c. If you are not logged in, please click ‘Forgot Password’ on the log-in screen.

a. Force for Good is a platform that has been developed exclusively for your organisation’s community members – if you’re leaving the organisation, go to ‘Settings’ page and ‘Delete account’.

a. When you’re logged into the App, go to the ‘Settings’ page

b. Select ‘Change’ password – you will be prompted to enter your current password and create a new one.

c. If you are not logged in, please click ‘Forgot Password’ on the log-in screen.